Customer Grievance Redressal Process
UNACCO has a robust Customer Grievance Redressal mechanisms which complies with MFIN and RBI guidelines If a customer has any complaint towards its product and services , the customer may go through the following process listed below.
Level 1: Branch Manager/Relationship Officer
Contact your Relationship Officer or Branch Manager from the Branch Office from where you have received our services or contact on phone numbers provided in the Center Attendance Register.
Level 2: Customer Support Service
If Branch level service is not satisfactory then you can write to us on firstname.lastname@example.org.
Level 3: Contact Grievance Redressal Officer
If you are not satisfied or haven't got any response from within 7 days you can call or write to our Grievance Redressal Officer
Pebam Dinesh Singh
Grievance Redressal Officer
UNACCO Financial Services Pvt. Ltd.
Head Office, Guwahati
SB Complex, Building 12
Guwahati, Assam 781028
Contact no : 9854083184
Level 4: MFIN TOLL FREE HELPLINE No. 1800 102 1080
If you are not satisfied with the response from GRO or haven't received any response within 15 working days, you can call on MFIN help line no.
Level 4: RBI helpline
Reserve Bank of India, Pan Bazaar, Station Road, Guwahati, Dist.- Kamrup Metro Assam- 781 001
Fax : 0361-251 7115