top of page

Customer Grievance Redressal Process

UNACCO has a robust Customer Grievance Redressal mechanisms which complies with MFIN and RBI guidelines If a customer has any complaint towards its  product and services , the customer may go through the following process listed below.

Level 1: Branch Manager/Relationship Officer


Contact your Relationship Officer or Branch Manager from the Branch Office  from where you have received our services or contact on phone numbers provided in the Center Attendance Register.

Level 2: Customer Support Service 


If Branch level service is not satisfactory then you can write to us on

    Level 3: Contact Grievance Redressal Officer 

    If you are not satisfied or haven't got any  response from within 7 days you can call or write to our Grievance                Redressal Officer


Pebam Dinesh Singh

Grievance Redressal Officer

UNACCO Financial Services Pvt. Ltd.

Head Office, Guwahati

SB Complex, Building 12

Bhetapara Chariali, 

Guwahati, Assam 781028


Contact no : 9854083184

Level 4: MFIN TOLL FREE HELPLINE No.  1800 102 1080


If you are not satisfied with the response from GRO or haven't received any response within 15 working days, you can call on MFIN help line no.

Level 4: RBI helpline

Reserve Bank of India, Pan Bazaar, Station Road, Guwahati, Dist.- Kamrup Metro Assam- 781 001

Telephone: 0361-3513072

Fax           : 0361-251 7115

bottom of page